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Employee Experience Drives Customer Experience: Communication is the Key Driver
Employee Experience drives Customer Experience: and Communication is the Key Driver is about how Employee Experience drives Customer Experience and how Communication plays a central role in how you…
The Leadership Reset: What Happens When Leadership Stops Being About Control
As our world evolves, so must we. The Leadership Reset is more than a book, it's a transformative journey that reshapes how you lead at work, at home, and within yourself."You don't need more noise;…
The Adventures of Adassa the Adorable: Adassa and the Guava Jam
This culturally relevant children’s book is about a little girl named Adassa and the many adventures she experienced growing up on the island of Jamaica. Adassa is adorable, cute, curious, and full…
Simplified Essentials: Graduate Counseling Supervisions and Skills My Professors Forgot to Teach Me
Although not a stand-alone text, this book supplements course texts, lectures, and class practice sessions. It provides what texts can't.Instructors need not only a scholarly text, but something that…
Simplified Essentials: Graduate Counseling Research & Evaluation Research
Basic concepts essential to the comprehension of graduate research in counseling, including research format, measurement principles, descriptive statistics, needs assessment, and program evaluation.…
From Puppy Love to Kitty Cuddles: Dr. Rachel's Tale
Discover a heartwarming tale of courage, change, and unexpected love in From Puppy Love to Kitty Cuddles: Dr. Rachel’s Tale. Follow young Rachel as she grows up with playful puppies in the hills of…
Last Checkmate
The U.S. missile submarine, the John Hancock, is suddenly and unexpectedly attacked by a Russian hunter/killer submarine. After a series of attacks, the Hancock is able to evade the assault but is…
Paws on the Prize: The Championship Quest of the Superstar Kitties
In Paws on the Prize: The Championship Quest of the Superstar Kitties, five fearless feline athletes –Willie, Ayla, Skunk, Alto, and Momo –dribble, dash, and dream their way from the Final Four to…
Aphorisms for Early Childhood Interventionists to Live By
Too many children and families are being underserved. But not in the way you might think. They do not need more therapy or specialized instruction time. They need better services from their early…
Journey Through Costa Rica with Beatrice: Adventures in Spanish: Places
Beatrice is on another adventure and this time she brings some friends along! This adventure book is about traveling through Costa Rica. Beatrice is a curious macaw and wants to understand people,…
Service Before Self: Help Us Lead the Way
“Blessed are the peacemakers, for they will be called sons of God.” Matthew 5:9“Make a snake image and mount it on a pole. When anyone who is bitten looks at it, he will recover.” Numbers 21:9If you…
The Renaissance Rewired: Governing in the Age of AI and Complexity
The Renaissance Rewired explores how emerging technologies like artificial intelligence (Al) and sophisticated modeling are reshaping society, particularly government and education. It argues that…
The Sweet Tooth
The Sweet Tooth follows the story of a young boy named Amari, whose love for sweets gets him into trouble. After sneaking off to steal cookies from the store, Amari faces the consequences when his…
Free: The only way to sell
Foreword by Gary Daichendt, former Executive Vice President, Worldwide Operations at Cisco Systems, Inc.Free: The Only Way to Sell is a bold declaration—and a long-overdue invitation to bring purpose…
Ethical Behavior in American Local Governments
All Americans are citizens of a local government, and we share a common hope that our municipalities operate with the highest ethical standards. But what does ethical behavior in local governments…